Terms of service

FollowUpHub, we, us

The business operating the FollowUpHub platform, from Canada.

You, the customer

The individual or business that opens an account.

Platform

The FollowUpHub software, its websites, APIs and related services.

Customer content

Everything you put into the platform: contacts, conversations, pipelines, campaigns, files and settings.

Contact

A person whose information you load into, or who is contacted through, the platform.

You must be at least 18 and able to enter a contract. You are responsible for the accuracy of your account details, for everything done under your credentials, and for keeping those credentials secure. Tell us promptly at support@followuphub.ai if you believe your account has been compromised.

Both plans include a 14-day free trial with no card required. If you do not continue, the account pauses at the end of the trial. Your data stays exportable either way for the period set out in our privacy policy.

Basic

$49.99 CAD per month, or $499.90 CAD per year.

Advanced

$49.99 CAD per month, or $499.90 CAD per year, plus a one-time setup fee of $299 CAD.

Fees are in Canadian dollars and exclusive of applicable taxes, which are added at checkout. Subscriptions renew automatically for the same period until cancelled. Message, call and telephony charges passed through by carriers are billed in addition where your usage exceeds the allowances described at the point of sale.

You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and there is no cancellation fee. Except where Canadian consumer protection law requires otherwise, fees already paid are not refundable, and the setup fee is not refundable once onboarding has begun.

We may change our prices. Existing subscribers get at least 30 days’ notice before a change applies to their renewal, and may cancel before it takes effect.

You agree not to use the platform to:

• Send messages or place calls to people who have not consented, or who have withdrawn consent.
• Send anything unlawful, deceptive, harassing, or designed to impersonate another person or business.
• Upload contact lists you bought, scraped, or otherwise obtained without a lawful basis.
• Circumvent the platform's rate limits, calling windows, or unsubscribe handling.
• Reverse engineer the platform, resell access without our written agreement, or probe it for vulnerabilities without permission.
• Break any law that applies to you, including telecommunications, privacy, anti-spam, fair housing and real estate advertising rules.

We may suspend an account that puts the platform, our carriers or other customers at risk, and will tell you why.

The platform acts on your instructions, and the consent obligation is yours. You confirm that for every contact you load or message, you hold the consent that the law requires.

• CASL. Every commercial electronic message needs express or implied consent, must identify you, and must carry a working unsubscribe that you honour promptly. Keep your records of consent.
• Do Not Call. You are responsible for subscribing to and screening against Canada’s National Do Not Call List, for honouring internal do-not-call requests, and for the equivalent rules in any other jurisdiction you call into.
• Calling hours. You are responsible for configuring calling windows that comply with the rules where the contact is located.
• Recording notice. AI calls are recorded. The platform announces this at the start of each call so consent can be given or refused; you must not disable or alter that announcement.
• Privacy. You are the organization accountable to your contacts under PIPEDA, and you must have given them the notice and choices the law requires. Our role as your service provider is described in our privacy policy.

You indemnify us against claims, penalties and costs arising from your failure to meet these obligations.

You own your customer content. You grant us the limited licence needed to host, process, transmit and display it in order to run the platform for you, and for no other purpose. We process personal information within it as your service provider, on your documented instructions, as described in our privacy policy. The providers who process it on our behalf are named there.

You may export your content at any time. On termination we retain and then delete it on the schedule in our privacy policy.

The platform, its software, design, documentation and trade marks are ours and remain ours. These terms grant you a non-exclusive, non-transferable right to use the platform during your subscription, and nothing more. Feedback you send us may be used to improve the product without obligation to you.

The platform connects to services we do not control, including carriers, calendars, CRMs and payment providers. Your use of those services is governed by their terms. We are not responsible for their availability, their acts or their omissions.

We work to keep the platform available and will give notice of planned maintenance where we reasonably can. We do not guarantee uninterrupted service. Telephony and messaging depend on carrier networks that are outside our control.

Except as expressly stated and as Canadian consumer protection law requires, the platform is provided as is and as available, without warranties of any kind, whether express, implied or statutory, including merchantability and fitness for a particular purpose.

The platform assists with follow-up. It does not guarantee any number of leads, appointments, transactions or commissions, and nothing on our website is a promise of a result. FollowUpHub does not provide legal, tax or real estate brokerage advice.

To the extent the law permits, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, however caused.

Our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or the rights you have under applicable Canadian consumer protection legislation.

You may terminate at any time by cancelling your subscription. We may terminate or suspend your account for a material breach of these terms that you do not cure within 15 days of notice, or immediately where the breach exposes us, our carriers or another person to legal or security risk. Sections on customer content, intellectual property, disclaimers, liability, indemnity and governing law survive termination.

We may update these terms. The date at the top reflects the current version. For material changes we will give at least 30 days’ notice by email or in the platform. Continuing to use the platform after a change takes effect means you accept it; if you do not, you may cancel.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction, and each party submits to them, except that consumers may bring proceedings in the courts of their own province where the law gives them that right.

Questions about these terms go to support@followuphub.ai.

Privacy questions go to our Privacy Officer, whose details are in the privacy policy.